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Frequently asked Questions​

How long does it take for me to receive my order?

We aim to dispatch all orders the same day Monday – Friday if your order is placed by 14:30 and at weekends by 11:00. Collection times per carrier will vary. There are no collections on Bank Holidays. These times are a guide and not guaranteed. 

What is your returns and exchanges policy?

Our 14 day returns policy can be viewed here: Returns Policy

How do I change my shipping address?

If you have made a mistake with your shipping address, please use the live chat at the bottom right of this page. Unfortunately, if the order has been dispatched we are unable to change the address.

How do I track the status of my order?

When your order has been dispatched you will receive an email with tracking information. Tracking links do not become active until after 19:00 that day.

How do I receive customer support?

If you require any customer support, please use the live chat bottom right of this page and we will aim to get back to you within 48 hours. During busy periods this may take up to 72 hours.

I think I may have only received half of my order?

As Crest advertise their product as strips we follow their advertising guidelines and list them also as strips. 

If you have ordered a box of 40 strips and received 20 packets you have received the correct amount of strips.

Do you ship to my country?

We ship to most destinations worldwide. If your country is not available on the checkout page please contact us and we will see if we can add your country to our list for you.

Will my items come in one package?

We will ship all of your items together in discreet plain packaging. 

Still need help?
Get in touch with us

If you need help regarding your order or any other questions please feel free to submit a support ticket below.